Complaints & Compliments

Complaints & Compliments

Should you wish to make a compliment or complaint in relation to the services provided during your hospital stay, please contact the Patient Services Department.

You may:

  • Request to speak to a member of the team;
  • Put your comments in writing to: Patient Services Department, Naas General Hospital, Naas, Co. Kildare:
  • Telephone 045-849514/9521/3014;
  • Email: feedback.naas@hse.ie

Complaint are treated in complete confidence and will not affect your current or future treatment.

All comments, compliments and complaints will be acknowledged. Complaints will be investigated thoroughly and you will be informed of the outcome as soon as possible.

If you are not happy with the outcome of the investigation of your complaint, you have a right to request a review of our response. There are two mechanisms for doing so and you can request either or both:

  • Within 30 working days from the date of receipt of our response, you may contact:

Mr James Conway, Assistant National Director, FOI Reviewer/Decision Maker, Dublin Midlands Hospital Group, Midlands Regional Hospital Tullamore, Arden Road, Tullamore, Co. Offaly, Ireland Tel: +353 5793 58060 

  • You may also request a review from the Office of the Ombudsman:

Telephone 1890 223 030 Email: ombudsman@ombudsman.gov.ie

We hope your stay in hospital will be as pleasant and as comfortable as possible.